Sales and delivery conditions

Order process and conclusion of contract

The ordering of a product in the online store by the customer is deemed to be a binding offer to purchase the product subject to these GTC. After receipt of the order, we will send the customer a confirmation of receipt and check the order. The contract between the customer and Jenni Uhren is only concluded when we send a separate order confirmation. If ordered products are not available, we will inform the customer and his order will be considered canceled. Any advance payments already made will be refunded in this case. The customer has no further claims against Jenni Uhren if the order is canceled. Orders can be rejected without justification.

Product and price details and terms of payment

The specification and illustration of products in the online store is subject to change and non-binding. Product information is compiled in the online store as customer-friendly as possible, but is not binding. The information provided by the manufacturer (e.g. manufacturer's warranty) is authoritative, provided that it is valid in Switzerland.

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All prices are in Swiss francs and include value added tax (VAT). You can choose from the following payment options:

a) Prepayment

Our account details for your advance payment can be found in the confirmation e-mail that you receive automatically after completing your order. Your order will be dispatched immediately after receipt of payment.

b) Payment by debit and credit cards

Your secure credit and debit card payments are facilitated by Wix Payments. The services of Wix Payments are offered by Wix.com and Adyen B.V. and meet all current security standards.

c) Payment with Paypal

You can pay the invoice amount for your order directly with your PayPal account.

We reserve the right to change the prices of the products and services offered at any time. The price in the online store at the time of the order is decisive for the contract. Additional services ordered for a fee, such as shipping costs, insurance, etc., are listed separately in the shopping cart and on the invoice.

Availability and delivery times

Products offered in our online store are in stock in our store. We usually ship 2 to 3 days after receipt of payment. If, exceptionally, we have a difference in stock, we will inform you as soon as possible and inform you of the new delivery date. If you reject the corrected delivery date, you can cancel the order at no cost and receive a full refund of the purchase price paid.

Claims for damages due to late deliveries are excluded.

Delivery / store collection

All delivery and collection options are available to customers for Jenni Uhren products and services, which are listed in the online store during the ordering process.

After receipt of the order, the customer will be contacted and an individual delivery date agreed. If Jenni Uhren delays delivery, the customer has the right to withdraw from the contract from the 30th calendar day after the originally announced delivery date. In this case, we shall refund to the customer any amounts already paid in advance without interest. There shall be no further claims against us. If the customer does not accept the ordered products on the agreed or indicated delivery date, Jenni Uhren may terminate (cancel) the contract and invoice the customer for the delivery costs incurred and any loss in value.

If the customer does not collect the products ordered from our branch (branch collection) within 

30 calendar days from the date of readiness for collection in the store, we may terminate (cancel) the contract and invoice the customer for any loss in value.

Shipping costs

Orders with a delivery address in Switzerland are shipped at a flat rate. In the event of delivery bottlenecks, Jenni Uhren reserves the right to make partial deliveries. The additional shipping costs incurred will be borne by us. For more information on shipping, please click here.

Obligation to check

Delivered or collected products must be checked immediately and without delay by the customer for correctness, completeness and delivery damage. Delivery damage, incorrect and incomplete deliveries must be reported to us immediately, at the latest within 3 calendar days from the time of collection or delivery. The customer may not put such a product into operation. They must keep it as received in the original packaging and proceed in accordance with our instructions.

Warranty & repairs

Guarantee

Jenni Uhren guarantees that the ordered product is free of defects and functional for 2 years after delivery or collection from the store. A reduced guarantee of 12 months applies to second-hand products (certified used goods). The warranty period continues regardless of the provision of any warranty services.

We can provide the warranty as follows:

• by repair free of charge (the original warranty period continues to apply to all products);

• by partial and complete replacement with an equivalent used/repaired product (in the case of replacement in the 1st year of the guarantee, the original guarantee period continues to run; in the case of replacement in the 2nd year of the guarantee, the guarantee period is 1 year from the date of replacement);

• by replacement with a new product by Jenni Watches (new guarantee period of 2 years from replacement);

• by credit note at the current price (maximum the sales price at the time of the order);

• Or reduction

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Wear parts such as batteries and watch straps are excluded from this guarantee.

If the manufacturer's warranty extends beyond the Jenni Uhren warranty, we will also grant this to the customer. We may, at our discretion, provide the customer with a replacement product during the warranty period. If Jenni Uhren rejects a warranty claim, the customer may purchase the replacement product at the value of the goods at the time of delivery, or the customer is obliged to return the replacement device at his own expense. The warranty rights to which the customer is entitled by law remain unaffected by this guarantee.

Repair outside the warranty

The costs for a repair outside of the warranty shall be borne by the customer. In the case of products that have no detectable defects or where the defect is not covered by the warranty, we reserve the right to charge the customer for the costs of checking the claimed defect and the shipping costs.

 Liability and exclusion of liability 

Liability is governed by the applicable statutory provisions. Jenni Uhren's liability for contractual or non-contractual claims for damages is excluded for (i) slight negligence, (ii) indirect and consequential damages and loss of profit, (iii) unrealized savings, (iv) damages resulting from delay in delivery and (v) any acts and omissions of Jenni Uhren's auxiliary persons.

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Furthermore, we shall not be liable for damage attributable to one of the following causes:

• improper, non-contractual or unlawful storage, adjustment or use of the products;

• use of incompatible spare parts or accessories;

• failure to maintain and/or improper modification or repair of the products by the customer or a third party;

• force majeure, in particular damage caused by the elements, moisture, falling and impact, etc., for which Jenni Uhren is not responsible, and official orders.